FAQ
We understand that questions may arise, and we're dedicated to helping you navigate them with ease and clarity. This page serves as your essential resource for addressing the most frequently asked questions from valued customers like yourself
General Information
1. What products do you offer?
We offer a wide range of home decor items, including furniture, wall art, lighting, rugs, textiles, and home accessories. Our products are designed to enhance every room in your home with style and functionality.
2. Do you have physical stores, or are you online only?
We are an online-only store, allowing us to offer a vast selection of products and convenient shopping from the comfort of your home.
3. How can I contact customer service?
Share details about your shipping policies, item returns, or customer service.
Ordering & Payment
4. Can I use multiple discount codes on one order?
Only one discount code can be applied per order. Please refer to the terms and conditions of each promotion for more details.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact customer service immediately if you need to make changes. After this period, we cannot guarantee changes as your order may already be in processing.
Shipping & Delivery
7. How long will it take to receive my order?
Delivery times vary depending on the item and your location. Standard shipping typically takes 5-7 business days. Estimated delivery times are provided at checkout.
8. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping fees and times vary depending on the destination. Please check our Shipping Policy for more details.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s website.
Returns & Exchanges
10. What is your return policy?
We offer a 14-day return policy on most items. Items must be in their original condition and packaging to be eligible for a return. Please review our Return Policy for more details and any exclusions.
11. How do I return an item?
Please contact us directly at support@qleoqubo.com (with order# & reason) within 14 days from the date of receiving the item(s).
Please note that you, as the customer, will bear all return shipping costs unless the original products are defective.
Please do not return the item(s) to the sender's address .
Please note that we will not accept any returns without you contacting us first.
12. Can I exchange an item?
Yes, exchanges are possible within 14 days of purchase for items in their original condition. Please contact customer service to arrange an exchange.