Shipping
How long will it take to receive my order?
Delivery times vary depending on the item and your location. Standard shipping typically takes 5-7 business days. Estimated delivery times are provided at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s website.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy on most items. Items must be in their original condition and packaging to be eligible for a return. Please review our Return Policy for more details and any exclusions.
How do I return an item?
Please contact us directly at help@cleoessentials.com (with order# & reason) within 14 days from the date of receiving the item(s).
Please note that you, as the customer, will bear all return shipping costs unless the original products are defective.
Please do not return the item(s) to the sender's address .
Please note that we will not accept any returns without you contacting us first.